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Thumbnail image for product with reference number 601-040-8
EMC: Rewriting Customer Service Rules
Teaching note
-
Reference no. 601-040-8
Subject category: Production and Operations Management
Authors: Jay Rao (Babson College)
Published by: Babson College
Originally published in: 2001
Version: 28 August 2001
Length: 6 pages
Data source: Field research
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Teaching delivery modes

The author has indicated that this teaching note covers teaching strategies for the following delivery modes:
  • In-person
Thumbnail image for product with reference number 601-040-8B
Designing Customer Service Centers: Rare, Medium and Well Done
Teaching note supplement
-
Reference no. 601-040-8B
Subject category: Production and Operations Management
Authors: Jay Rao (Babson College)
Published by: Babson College
Published in: 2001
Length: 26 pages
Data source: Field research
View full details
Thumbnail image for product with reference number 601-040-9
EMC: Rewriting Customer Service Rules
Teaching note supplement software
-
Reference no. 601-040-9
Subject category: Production and Operations Management
Authors: Jay Rao (Babson College)
Published by: Babson College
Published in: 2001
Format: .ppt
Data source: Field research
View full details
Thumbnail image for product with reference number 601-040-1
EMC: Rewriting Customer Service Rules
Case
-
Reference no. 601-040-1
Subject category: Production and Operations Management
Authors: Jay Rao (Babson College); Walter Reitz (EMC Corporation)
Published by: Babson College
Originally published in: 2001
Version: 28 August 2001
Length: 12 pages
Data source: Field research
View full details

About

Teaching delivery modes

The author has indicated that this teaching note covers teaching strategies for the following delivery modes:
  • In-person

Related

Thumbnail image for product with reference number 601-040-8B
Designing Customer Service Centers: Rare, Medium and Well Done
Teaching note supplement
-
Reference no. 601-040-8B
Subject category: Production and Operations Management
Authors: Jay Rao (Babson College)
Published by: Babson College
Published in: 2001
Length: 26 pages
Data source: Field research
View full details
Thumbnail image for product with reference number 601-040-9
EMC: Rewriting Customer Service Rules
Teaching note supplement software
-
Reference no. 601-040-9
Subject category: Production and Operations Management
Authors: Jay Rao (Babson College)
Published by: Babson College
Published in: 2001
Format: .ppt
Data source: Field research
View full details
Thumbnail image for product with reference number 601-040-1
EMC: Rewriting Customer Service Rules
Case
-
Reference no. 601-040-1
Subject category: Production and Operations Management
Authors: Jay Rao (Babson College); Walter Reitz (EMC Corporation)
Published by: Babson College
Originally published in: 2001
Version: 28 August 2001
Length: 12 pages
Data source: Field research
View full details