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Thumbnail image for product with reference number 5-689-003
Productivity and Performance Systems: A Comparative Analysis of Northern Telecom and United Parcel Service
Teaching note
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Reference no. 5-689-003
Subject category: Case Method and Specialist Management Disciplines
Authors: Christopher W Hart (Harvard Business School); W Bruce Chew (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1988
Version: 31 January 1989
Length: 19 pages
Data source: Published sources
Share a link: https://casecent.re/p/31376
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Teaching delivery modes

The author has indicated that this teaching note covers teaching strategies for the following delivery modes:
  • In-person
Thumbnail image for product with reference number 9-689-022
Productivity and Performance Systems: A Comparative Analysis of Northern Telecom and United Parcel Service
Case
-
Reference no. 9-689-022
Subject category: Case Method and Specialist Management Disciplines
Authors: Christopher W Hart (Harvard Business School); W Bruce Chew (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1988
Version: 8 September 1988
Length: 21 pages
Data source: Published sources
Topics: Information systems; Personal productivity; Quality control; Service quality
View full details

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Teaching delivery modes

The author has indicated that this teaching note covers teaching strategies for the following delivery modes:
  • In-person

Related

Thumbnail image for product with reference number 9-689-022
Productivity and Performance Systems: A Comparative Analysis of Northern Telecom and United Parcel Service
Case
-
Reference no. 9-689-022
Subject category: Case Method and Specialist Management Disciplines
Authors: Christopher W Hart (Harvard Business School); W Bruce Chew (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1988
Version: 8 September 1988
Length: 21 pages
Data source: Published sources
Topics: Information systems; Personal productivity; Quality control; Service quality
View full details