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Teaching note
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Reference no. 5-690-063
Subject category: Case Method and Specialist Management Disciplines
Authors: Leonard Schlesinger (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1990
Length: 9 pages
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Teaching delivery modes

The author has indicated that this teaching note covers teaching strategies for the following delivery modes:
  • In-person
Exercise
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Reference no. 9-690-061
Subject category: Case Method and Specialist Management Disciplines
Authors: Leonard Schlesinger (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1990
Version: 2 March 1992
Length: 7 pages
Topics: Automobiles; Customer relations; Customer service; Services
View full details

About

Teaching delivery modes

The author has indicated that this teaching note covers teaching strategies for the following delivery modes:
  • In-person

Related

Exercise
-
Reference no. 9-690-061
Subject category: Case Method and Specialist Management Disciplines
Authors: Leonard Schlesinger (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1990
Version: 2 March 1992
Length: 7 pages
Topics: Automobiles; Customer relations; Customer service; Services
View full details