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Technical note
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Reference no. UVA-OM-1062
Published by: Darden Business Publishing
Published in: 2003
Length: 1 pages

Abstract

This technical note provides an overview of the Service Processes Module in the Darden Operations core course. Six questions are highlighted as a means of framing the backroom support services and frontline delivery of customer services.

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Abstract

This technical note provides an overview of the Service Processes Module in the Darden Operations core course. Six questions are highlighted as a means of framing the backroom support services and frontline delivery of customer services.

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