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Abstract

This case concerns Eskom's commitment to provide employment in rural areas by training residents to work on local electrification projects. But the company discovers that its employees, for a small fee, often help customers make illegal connections to power lines, thus avoiding payment for service. In some communities, as much as 80% of the electricity is illegally obtained. How should Eskom deal with this problem?
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Abstract

This case concerns Eskom's commitment to provide employment in rural areas by training residents to work on local electrification projects. But the company discovers that its employees, for a small fee, often help customers make illegal connections to power lines, thus avoiding payment for service. In some communities, as much as 80% of the electricity is illegally obtained. How should Eskom deal with this problem?

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