Published by:
Harvard Business Publishing
Length: 3 pages
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Abstract
Unfortunately, miscommunications are a fact of business life. And in today''s high-pressure workplaces, they''re more likely than ever to happen. A manager excuses an employee on deadline from coming to a meeting, unwittingly making that employee think his input isn''t valued. Another remarks one Friday afternoon how glad she is the weekend is around the corner, causing her staff to believe she''s not committed to the company - or them. Such misunderstandings can have a significant impact on productivity and morale, say communications experts, potentially causing everything from confusion and hurt feelings to the sabotaging of a manager''s ability to lead. There are several other reasons that a disconnect occurs between managers'' words and employees'' understanding of them. Learn how to prevent such disconnects and to communicate clearly.
About
Abstract
Unfortunately, miscommunications are a fact of business life. And in today''s high-pressure workplaces, they''re more likely than ever to happen. A manager excuses an employee on deadline from coming to a meeting, unwittingly making that employee think his input isn''t valued. Another remarks one Friday afternoon how glad she is the weekend is around the corner, causing her staff to believe she''s not committed to the company - or them. Such misunderstandings can have a significant impact on productivity and morale, say communications experts, potentially causing everything from confusion and hurt feelings to the sabotaging of a manager''s ability to lead. There are several other reasons that a disconnect occurs between managers'' words and employees'' understanding of them. Learn how to prevent such disconnects and to communicate clearly.