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Case
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Reference no. 9-303-097
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 11 August 2005
Notes: Customers will need to be registered on the Harvard Business Publishing website in order to view the video. http://cb.hbsp.harvard.edu/cb/search/9-303-097?Ntk=HEMainSearch&N=0

Abstract

This case is accompanied by a Video Short that can be shown in class or included in a digital coursepack. Instructors should consider the timing of making the video available to students, as it may reveal key case details. Describes the circumstances leading to the three-and-a-half-day collapse of a major hospital group's IS capabilities. Identifies the technical reasons for the failure, management steps in dealing with the problem short term, and the long-term lessons they believe they learned from the incident.
Location:
Industry:
Size:
USD1.6 billion revenues, 13,000 employees
Other setting(s):
2002

About

Abstract

This case is accompanied by a Video Short that can be shown in class or included in a digital coursepack. Instructors should consider the timing of making the video available to students, as it may reveal key case details. Describes the circumstances leading to the three-and-a-half-day collapse of a major hospital group's IS capabilities. Identifies the technical reasons for the failure, management steps in dealing with the problem short term, and the long-term lessons they believe they learned from the incident.

Settings

Location:
Industry:
Size:
USD1.6 billion revenues, 13,000 employees
Other setting(s):
2002

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