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Case
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Reference no. 9-603-056
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 25 March 2003
Length: 21 pages
Data source: Field research

Abstract

Describes the organizational transformation occurring at the Washington Suburban Sanitary Commission (WSSC), a public utility. Faced with the possibility of privatization after decades of providing service in the absence of competition or performance pressures, the WSSC leadership orchestrates a reorganization to improve efficiency and effectiveness, while facing massive layoffs. A critical decision the organization faces is whether, and how, to add new entrepreneurial services to increase otherwise flat revenues. Analyses focus on assessment of the change process and approach.
Location:
Size:
2,000, USD425.9 million revenues
Other setting(s):
2002

About

Abstract

Describes the organizational transformation occurring at the Washington Suburban Sanitary Commission (WSSC), a public utility. Faced with the possibility of privatization after decades of providing service in the absence of competition or performance pressures, the WSSC leadership orchestrates a reorganization to improve efficiency and effectiveness, while facing massive layoffs. A critical decision the organization faces is whether, and how, to add new entrepreneurial services to increase otherwise flat revenues. Analyses focus on assessment of the change process and approach.

Settings

Location:
Size:
2,000, USD425.9 million revenues
Other setting(s):
2002

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