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Reference no. 9-602-153
Published by: Harvard Business Publishing
Originally published in: 2002
Version: 24 March 2006
Length: 13 pages
Data source: Published sources

Abstract

Explains the financial operations of retail banking, highlighting profitability challenges facing the industry. For US banks, it is quite common for more than half of the customer base to be unprofitable and to have relatively few customers make up the vast majority of profits. Attempts to explain how retail banks generate revenue and incur costs while serving their customer base.
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Abstract

Explains the financial operations of retail banking, highlighting profitability challenges facing the industry. For US banks, it is quite common for more than half of the customer base to be unprofitable and to have relatively few customers make up the vast majority of profits. Attempts to explain how retail banks generate revenue and incur costs while serving their customer base.

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