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Compact case
Supplement
-
Reference no. 9-602-157
Subject category: Production and Operations Management
Authors: Jody Hoffer Gittell (Brandeis University); David Lane (Leeds Beckett University); Rogelio Oliva (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2002
Version: 20 June 2002
Length: 3 pages
Data source: Field research
Topics: Airlines; Global Research Group; Operations management; Service management
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Abstract

Supplements the case.
Teaching note
-
Reference no. 5-603-055
Subject category: Production and Operations Management
Authors: Rogelio Oliva (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 22 August 2002
Length: 22 pages
View full details
Case
-
Reference no. 9-602-156
Subject category: Production and Operations Management
Authors: Rogelio Oliva (Harvard Business School); Jody Hoffer Gittell (Harvard Business School); David Lane (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2002
Version: 21 June 2002
Length: 23 pages
Data source: Field research
Topics: Operations management; Service management
View full details
Case
-
Reference no. 9-603-S17
Spanish language
Subject category: Production and Operations Management
Authors: Rogelio Oliva (Harvard Business School); Jody Hoffer Gittell (Harvard Business School); David Lane (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2002
Version: 21 June 2002
Length: 26 pages
Data source: Field research
Topics: Operations management; Service management
View full details

About

Abstract

Supplements the case.

Related

Teaching note
-
Reference no. 5-603-055
Subject category: Production and Operations Management
Authors: Rogelio Oliva (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 22 August 2002
Length: 22 pages
View full details
Case
-
Reference no. 9-602-156
Subject category: Production and Operations Management
Authors: Rogelio Oliva (Harvard Business School); Jody Hoffer Gittell (Harvard Business School); David Lane (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2002
Version: 21 June 2002
Length: 23 pages
Data source: Field research
Topics: Operations management; Service management
View full details
Case
-
Reference no. 9-603-S17
Spanish language
Subject category: Production and Operations Management
Authors: Rogelio Oliva (Harvard Business School); Jody Hoffer Gittell (Harvard Business School); David Lane (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2002
Version: 21 June 2002
Length: 26 pages
Data source: Field research
Topics: Operations management; Service management
View full details