Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Version: 20 February 2003
Length: 18 pages
Data source: Field research
Abstract
Mount Auburn Hospital is preparing to introduce a physician order entry (POE) system throughout the hospital, starting with the labor and delivery ward. POE systems replace paper-based and oral medication ordering processes with an information system; the physician uses the system to enter medication orders, which are then transferred to the hospital''s pharmacy. This is Mount Auburn''s first experience with POE systems, and the implementation team must determine how best to introduce the technology to the physicians and other personnel who will use it.
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Abstract
Mount Auburn Hospital is preparing to introduce a physician order entry (POE) system throughout the hospital, starting with the labor and delivery ward. POE systems replace paper-based and oral medication ordering processes with an information system; the physician uses the system to enter medication orders, which are then transferred to the hospital''s pharmacy. This is Mount Auburn''s first experience with POE systems, and the implementation team must determine how best to introduce the technology to the physicians and other personnel who will use it.