Subject category:
Case Method and Specialist Management Disciplines
Published by:
Harvard Business Publishing
Length: 22 pages
Data source: Field research
Share a link:
https://casecent.re/p/40600
Write a review
|
No reviews for this item
This product has not been used yet
Abstract
Putnam Investments uses technology to enable many of its frontline service providers to work routinely and permanently from their homes. This case explores issues related to the strategy, from conceptualization to implementation and continuous improvement.; Illustrates how information technology can be used to enhance employee commitment, lower costs, and improve service quality.
About
Abstract
Putnam Investments uses technology to enable many of its frontline service providers to work routinely and permanently from their homes. This case explores issues related to the strategy, from conceptualization to implementation and continuous improvement.; Illustrates how information technology can be used to enhance employee commitment, lower costs, and improve service quality.