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Prize winner
Case
-
Reference no. 9-803-069
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School); Carin-Isabel Knoop (Harvard Business School); David Bowen (Thunderbird School of Global Management)
Published by: Harvard Business Publishing
Originally published in: 2002
Version: 8 January 2003
Length: 24 pages
Data source: Field research
Topics: Organizational behavior; International financial reporting standards; Globalization; Human resource management; Organizational culture; Values; Advertising; Advertising strategy; Service management
Share a link: https://casecent.re/p/40636
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Abstract

Illustrates how Four Seasons manages hotels in countries with strong and distinct national cultures. Focuses on how the chain meets its exacting service standards in a variety of settings worldwide, with special attention on France.
Location:
France
Industries:
Apparel accessories; Lodging
Other setting(s):
2002
Teaching note
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Reference no. 5-803-173
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 10 June 2003
Length: 9 pages
View full details
Case
-
Reference no. 9-808-S13
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School); Carin-Isabel Knoop (Harvard Business School); David Bowen (Thunderbird School of Global Management)
Published by: Harvard Business Publishing
Originally published in: 2008
Version: 12 December 2002
Revision date: 9-May-2019
Length: 25 pages
Data source: Field research
Topics: Organizational behavior; International financial reporting standards; Globalization; Human resource management; Organizational culture; Values; Advertising; Advertising strategy; Service management
View full details

About

Abstract

Illustrates how Four Seasons manages hotels in countries with strong and distinct national cultures. Focuses on how the chain meets its exacting service standards in a variety of settings worldwide, with special attention on France.

Settings

Location:
France
Industries:
Apparel accessories; Lodging
Other setting(s):
2002

Related

Teaching note
-
Reference no. 5-803-173
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 10 June 2003
Length: 9 pages
View full details
Case
-
Reference no. 9-808-S13
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School); Carin-Isabel Knoop (Harvard Business School); David Bowen (Thunderbird School of Global Management)
Published by: Harvard Business Publishing
Originally published in: 2008
Version: 12 December 2002
Revision date: 9-May-2019
Length: 25 pages
Data source: Field research
Topics: Organizational behavior; International financial reporting standards; Globalization; Human resource management; Organizational culture; Values; Advertising; Advertising strategy; Service management
View full details
Awards, prizes & competitions
The Case Centre classic case - Case method and specialist management disciplines