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Management article
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Reference no. B0203E
Published by: Harvard Business Publishing
Published in: "Balanced Scorecard Report", 2002

Abstract

Change agents, either senior executives with decision-making authority or their trusted deputies, help mobilize their organizations to launch a change effort and sustain support throughout the entire process. BSR profiles an unusual pair of change agents: Equifax EVP Bill Catucci and his executive assistant, Ann Drake. Together, they won over executives and rank-and-file employees alike to achieve a rapid-fire rollout, global adoption, and high corporate performance.

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Abstract

Change agents, either senior executives with decision-making authority or their trusted deputies, help mobilize their organizations to launch a change effort and sustain support throughout the entire process. BSR profiles an unusual pair of change agents: Equifax EVP Bill Catucci and his executive assistant, Ann Drake. Together, they won over executives and rank-and-file employees alike to achieve a rapid-fire rollout, global adoption, and high corporate performance.

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