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Abstract
Has your organization ever thought of having a vice president of change? In a recent review of the Balanced Scorecard Hall of Fame organizations, it appears that behind every successful CEO was a change agent. Here, we look at the evolving roles of these behind-the-scenes heroes--missionary, consultant, point person, chief of staff--as they successfully shepherded their scorecard initiatives from the earliest mobilization stage to sustainable execution.
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Abstract
Has your organization ever thought of having a vice president of change? In a recent review of the Balanced Scorecard Hall of Fame organizations, it appears that behind every successful CEO was a change agent. Here, we look at the evolving roles of these behind-the-scenes heroes--missionary, consultant, point person, chief of staff--as they successfully shepherded their scorecard initiatives from the earliest mobilization stage to sustainable execution.