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Management article
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Reference no. C0201A
Published by: Harvard Business Publishing
Published in: "Harvard Management Communication Letter", 2002
Length: 3 pages

Abstract

In the wake of the terrorist attacks on September 11, 2001, the world sought both to make sense of the tragedy and to find a way to move forward. The speeches from American President George W. Bush and British Prime Minister Tony Blair in the days immediately following the attacks communicate both emotional support and a call to action. Both speeches serve as strong examples for business leaders in difficult times who struggle to reassure employees, customers, and shareholders while setting the tone for the work that lies ahead. This article analyzes both speeches and gives advice on how to achieve the right combination of rhetoric and action.

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Abstract

In the wake of the terrorist attacks on September 11, 2001, the world sought both to make sense of the tragedy and to find a way to move forward. The speeches from American President George W. Bush and British Prime Minister Tony Blair in the days immediately following the attacks communicate both emotional support and a call to action. Both speeches serve as strong examples for business leaders in difficult times who struggle to reassure employees, customers, and shareholders while setting the tone for the work that lies ahead. This article analyzes both speeches and gives advice on how to achieve the right combination of rhetoric and action.

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