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Management article
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Reference no. C0208E
Authors: Dianna Hand
Published by: Harvard Business Publishing
Published in: "Harvard Management Communication Letter", 2002
Length: 2 pages

Abstract

These days, e-mail is ubiquitous. But although users are familiar with the power and possibilities of the medium, many questions remain: How do you use e-mail effectively? When is it the right vehicle? When is it the wrong one? What is the proper etiquette? Three years ago, Harvard Management Communication Letter issued the ten commandments of e-mail. This article revisits the topic to see which commandments still hold and which are passe.

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Abstract

These days, e-mail is ubiquitous. But although users are familiar with the power and possibilities of the medium, many questions remain: How do you use e-mail effectively? When is it the right vehicle? When is it the wrong one? What is the proper etiquette? Three years ago, Harvard Management Communication Letter issued the ten commandments of e-mail. This article revisits the topic to see which commandments still hold and which are passe.

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