Published by:
Harvard Business Publishing
Revision date: 3-Nov-2011
Length: 3 pages
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https://casecent.re/p/40823
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Abstract
Companywide incentives often produce disappointing results; individuals assume they will receive rewards regardless of their efforts. But at Continental, such a program resulted in more efficient employees and more timely flights. Here's how the airline did it.
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Abstract
Companywide incentives often produce disappointing results; individuals assume they will receive rewards regardless of their efforts. But at Continental, such a program resulted in more efficient employees and more timely flights. Here's how the airline did it.