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Management article
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Reference no. F0206C
Published by: Harvard Business Publishing
Published in: "Harvard Business Review - Forethought", 2002

Abstract

What do your customers really think? Harvard Business School professor Gerald Zaltman discusses his novel market-research method for revealing consumers' unconscious thoughts about everything from fabric sprays to the Internet.

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Abstract

What do your customers really think? Harvard Business School professor Gerald Zaltman discusses his novel market-research method for revealing consumers' unconscious thoughts about everything from fabric sprays to the Internet.

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