Published by:
Harvard Business Publishing
Length: 4 pages
Share a link:
https://casecent.re/p/40866
Write a review
|
No reviews for this item
This product has not been used yet
Abstract
It's one thing for people to believe in providing superior customer service; it's quite another to keep busy, ambitious, and largely autonomous managers focused on delivering it. Here's how they did it at Enterprise Rent-A-Car.
About
Abstract
It's one thing for people to believe in providing superior customer service; it's quite another to keep busy, ambitious, and largely autonomous managers focused on delivering it. Here's how they did it at Enterprise Rent-A-Car.