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Management article
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Reference no. F0209A
Authors: Tony Simons
Published by: Harvard Business Publishing
Published in: "Harvard Business Review - Forethought", 2002

Abstract

It's common sense that managers should deliver on promises and demonstrate the values they preach, but what's the real cost when bosses fail to 'walk the talk?' A hotel-industry study shows a stunning association between profitability and how workers perceive their managers' behavioral integrity.

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Abstract

It's common sense that managers should deliver on promises and demonstrate the values they preach, but what's the real cost when bosses fail to 'walk the talk?' A hotel-industry study shows a stunning association between profitability and how workers perceive their managers' behavioral integrity.

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