Published by:
Harvard Business Publishing
Length: 4 pages
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Abstract
It's common sense that managers should deliver on promises and demonstrate the values they preach, but what's the real cost when bosses fail to 'walk the talk?' A hotel-industry study shows a stunning association between profitability and how workers perceive their managers' behavioral integrity.
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Abstract
It's common sense that managers should deliver on promises and demonstrate the values they preach, but what's the real cost when bosses fail to 'walk the talk?' A hotel-industry study shows a stunning association between profitability and how workers perceive their managers' behavioral integrity.