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Abstract
In today''s recessionary economy, nearly all the fat has been cut from many companies. Now, to remain in business, companies are finding they need to cut muscle as well. The result? Employees who survive layoffs are often less motivated and more uncertain about their futures. Service suffers, prompting customers to jump ship. Learn how you can keep remaining employees satisfied, lose nonproducing customers, and foster a loyal mix of both customers and employees.
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Abstract
In today''s recessionary economy, nearly all the fat has been cut from many companies. Now, to remain in business, companies are finding they need to cut muscle as well. The result? Employees who survive layoffs are often less motivated and more uncertain about their futures. Service suffers, prompting customers to jump ship. Learn how you can keep remaining employees satisfied, lose nonproducing customers, and foster a loyal mix of both customers and employees.