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Prize winner
Case
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Reference no. 9-301-099
Subject category: Knowledge, Information and Communication Systems Management
Authors: Richard L Nolan; Kelley Porter; Christina Akers
Published by: Harvard Business Publishing
Originally published in: 2001
Version: 28 November 2005
Length: 23 pages
Data source: Field research
Topics: Digital transformation; IT management; Operations strategy; IT infrastructure; ERP software
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Abstract

In a seven-year process, Cisco built its strategic I-Net. Beginning in 1994, Cisco completely replaced its back-office legacy systems. At that time, the company standardized Internet protocols. In addition, the company shifted strategic focus from IT back-office applications to front-office applications. After ERP (enterprise resource planning), the company spent the next two years electronically connecting with customers. A rewritten version of two earlier cases. A consolidated version of the Cisco Systems ERP and Cisco Systems Web-enablement cases. Designed to be taught in one class session (if two class sessions are available, it is recommended that Cisco ERP Systems be used for one session followed by Cisco Systems Web-enablement).
Location:
California
Industry:
Business consulting services
Other setting(s):
2000-2001
Teaching note
-
Reference no. 5-301-143
Subject category: Knowledge, Information and Communication Systems Management
Authors: Richard L Nolan
Published by: Harvard Business Publishing
Originally published in: 2001
Version: 21 June 2001
Length: 15 pages
View full details
Teaching note
-
Reference no. 5-301-145
Subject category: Knowledge, Information and Communication Systems Management
Authors: Richard L Nolan
Published by: Harvard Business Publishing
Published in: 2001
Length: 3 pages
View full details
Teaching note
-
Reference no. 5-302-030
Subject category: Knowledge, Information and Communication Systems Management
Authors: F Warren McFarlan
Published by: Harvard Business Publishing
Originally published in: 2001
Version: 20 September 2001
Length: 14 pages
Data source: Field research
View full details
Case
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Reference no. 9-302-S26
Spanish language
Subject category: Knowledge, Information and Communication Systems Management
Authors: Richard L Nolan; Kelley Porter; Christina Akers
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 28 November 2005
Revision date: 9-Apr-2019
Length: 23 pages
Data source: Field research
Topics: Digital transformation; IT management; Operations strategy; IT infrastructure; ERP software
View full details
Note
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Reference no. 9-301-154
Subject category: Knowledge, Information and Communication Systems Management
Authors: Richard L Nolan
Published by: Harvard Business Publishing
Published in: 2001
Length: 4 pages
Topics: Information age; Information technology; Internet; Strategic planning
View full details

About

Abstract

In a seven-year process, Cisco built its strategic I-Net. Beginning in 1994, Cisco completely replaced its back-office legacy systems. At that time, the company standardized Internet protocols. In addition, the company shifted strategic focus from IT back-office applications to front-office applications. After ERP (enterprise resource planning), the company spent the next two years electronically connecting with customers. A rewritten version of two earlier cases. A consolidated version of the Cisco Systems ERP and Cisco Systems Web-enablement cases. Designed to be taught in one class session (if two class sessions are available, it is recommended that Cisco ERP Systems be used for one session followed by Cisco Systems Web-enablement).

Settings

Location:
California
Industry:
Business consulting services
Other setting(s):
2000-2001

Related

Teaching note
-
Reference no. 5-301-143
Subject category: Knowledge, Information and Communication Systems Management
Authors: Richard L Nolan
Published by: Harvard Business Publishing
Originally published in: 2001
Version: 21 June 2001
Length: 15 pages
View full details
Teaching note
-
Reference no. 5-301-145
Subject category: Knowledge, Information and Communication Systems Management
Authors: Richard L Nolan
Published by: Harvard Business Publishing
Published in: 2001
Length: 3 pages
View full details
Teaching note
-
Reference no. 5-302-030
Subject category: Knowledge, Information and Communication Systems Management
Authors: F Warren McFarlan
Published by: Harvard Business Publishing
Originally published in: 2001
Version: 20 September 2001
Length: 14 pages
Data source: Field research
View full details
Case
-
Reference no. 9-302-S26
Spanish language
Subject category: Knowledge, Information and Communication Systems Management
Authors: Richard L Nolan; Kelley Porter; Christina Akers
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 28 November 2005
Revision date: 9-Apr-2019
Length: 23 pages
Data source: Field research
Topics: Digital transformation; IT management; Operations strategy; IT infrastructure; ERP software
View full details
Note
-
Reference no. 9-301-154
Subject category: Knowledge, Information and Communication Systems Management
Authors: Richard L Nolan
Published by: Harvard Business Publishing
Published in: 2001
Length: 4 pages
Topics: Information age; Information technology; Internet; Strategic planning
View full details
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