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Thumbnail image for product with reference number 9-602-095
Compact case
Pilgrim Bank (B): Customer Retention
Supplement
-
Reference no. 9-602-095
Subject category: Production and Operations Management
Authors: Frances X Frei (Harvard Business School); Dennis Campbell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2001
Version: 24 October 2017
Revision date: 13-Dec-2017
Length: 2 pages
Data source: Generalised experience
Topics: Customer relationship management; Marketing channels; Profitability; Regression analysis; Sampling
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Abstract

Supplements the (A) case.
Industry:
Banking
Thumbnail image for product with reference number 5-608-096
Pilgrim Bank (B): Statistics Review with Data Desk
Teaching note
-
Reference no. 5-608-096
Subject category: Strategy and General Management
Authors: Frances X Frei (Harvard Business School); Dennis Campbell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2008
Version: 4 April 2008
Length: 18 pages
Data source: Generalised experience
View full details
Thumbnail image for product with reference number 5-608-116
Pilgrim Bank (B): Customer Retention
Teaching note
-
Reference no. 5-608-116
Subject category: Strategy and General Management
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2008
Version: 3 April 2008
Length: 23 pages
Data source: Generalised experience
View full details
Thumbnail image for product with reference number 9-602-104
Pilgrim Bank (A): Customer Profitability
Case
-
Reference no. 9-602-104
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Dennis Campbell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2001
Version: 24 October 2017
Revision date: 13-Dec-2017
Length: 9 pages
Data source: Generalised experience
Topics: Customers; Marketing channels; Profitability; Regression analysis; Sampling
View full details
Thumbnail image for product with reference number 9-605-S18
Pilgrim Bank (A): Customer Profitability
Case
-
Reference no. 9-605-S18
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 9 April 2003
Length: 9 pages
Data source: Generalised experience
Topics: Customers; Marketing channels; Profitability; Regression analysis; Sampling
View full details
Thumbnail image for product with reference number 9-605-S19
Compact case
Pilgrim Bank (B): Customer Retention
Supplement
-
Reference no. 9-605-S19
Spanish language
Subject category: Production and Operations Management
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 9 April 2003
Revision date: 10-May-2019
Length: 2 pages
Data source: Generalised experience
Topics: Customer relationship management; Marketing channels; Profitability; Regression analysis; Sampling
View full details
Thumbnail image for product with reference number 9-608-715
Pilgrim Bank (A), (B), & (C) Spreadsheet Supplement
Supplementary software
-
Reference no. 9-608-715
Subject category: Production and Operations Management
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2008
Version: 1 March 2008
Format: .xls
Data source: Generalised experience
Topics: Service management
View full details

About

Abstract

Supplements the (A) case.

Settings

Industry:
Banking

Related

Thumbnail image for product with reference number 5-608-096
Pilgrim Bank (B): Statistics Review with Data Desk
Teaching note
-
Reference no. 5-608-096
Subject category: Strategy and General Management
Authors: Frances X Frei (Harvard Business School); Dennis Campbell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2008
Version: 4 April 2008
Length: 18 pages
Data source: Generalised experience
View full details
Thumbnail image for product with reference number 5-608-116
Pilgrim Bank (B): Customer Retention
Teaching note
-
Reference no. 5-608-116
Subject category: Strategy and General Management
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2008
Version: 3 April 2008
Length: 23 pages
Data source: Generalised experience
View full details
Thumbnail image for product with reference number 9-602-104
Pilgrim Bank (A): Customer Profitability
Case
-
Reference no. 9-602-104
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Dennis Campbell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2001
Version: 24 October 2017
Revision date: 13-Dec-2017
Length: 9 pages
Data source: Generalised experience
Topics: Customers; Marketing channels; Profitability; Regression analysis; Sampling
View full details
Thumbnail image for product with reference number 9-605-S18
Pilgrim Bank (A): Customer Profitability
Case
-
Reference no. 9-605-S18
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 9 April 2003
Length: 9 pages
Data source: Generalised experience
Topics: Customers; Marketing channels; Profitability; Regression analysis; Sampling
View full details
Thumbnail image for product with reference number 9-605-S19
Compact case
Pilgrim Bank (B): Customer Retention
Supplement
-
Reference no. 9-605-S19
Spanish language
Subject category: Production and Operations Management
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 9 April 2003
Revision date: 10-May-2019
Length: 2 pages
Data source: Generalised experience
Topics: Customer relationship management; Marketing channels; Profitability; Regression analysis; Sampling
View full details
Thumbnail image for product with reference number 9-608-715
Pilgrim Bank (A), (B), & (C) Spreadsheet Supplement
Supplementary software
-
Reference no. 9-608-715
Subject category: Production and Operations Management
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2008
Version: 1 March 2008
Format: .xls
Data source: Generalised experience
Topics: Service management
View full details