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Service Recovery, Module Note
Note
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Reference no. 9-801-342
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2001
Version: 14 March 2002
Length: 7 pages
Topics: Customer retention; Human resources management; Service management
Share a link: https://casecent.re/p/41553
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Abstract

Discusses the value of service recovery to service organizations working to enhance customer loyalty. Also provides practical advice to managers and strategies proven helpful to service organizations in their recovery objectives.; To illustrate the importance of service recovery and provide examples of best practice.
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Abstract

Discusses the value of service recovery to service organizations working to enhance customer loyalty. Also provides practical advice to managers and strategies proven helpful to service organizations in their recovery objectives.; To illustrate the importance of service recovery and provide examples of best practice.

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Sorry, this product has no related items.