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Management article
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Reference no. C0107C
Authors: Dianna Hand
Published by: Harvard Business Publishing
Published in: "Harvard Management Communication Letter", 2001

Abstract

What you say and how you say it determines whether your career rockets high on a fuel of verbal razzle-dazzle or drops to earth with a plain, unadorned thud. In the end, it all comes down to tone. You need to know how to manage the tone of your conversations, both individually and throughout the workplace. The first two books in this month''s review cover your own expression and the way it comes out companywide. How do you sound like a leader? Sarah Myers McGinty, author of Power Talk: Using Language to Build Authority and Influence, offers some surprising insights into the language of leadership (and its opposite). How do you keep the workplace tone happy and, thus, profitable? Gary Topchik, author of Managing Workplace Negativity, tells you what to watch out for and doles out dozens of practical tips for brightening up those cloudy-day colleagues. Finally, The Art of Focused Conversation offers some scripted conversations to help you get over the fear of talking at all once you realize how high the stakes are.

About

Abstract

What you say and how you say it determines whether your career rockets high on a fuel of verbal razzle-dazzle or drops to earth with a plain, unadorned thud. In the end, it all comes down to tone. You need to know how to manage the tone of your conversations, both individually and throughout the workplace. The first two books in this month''s review cover your own expression and the way it comes out companywide. How do you sound like a leader? Sarah Myers McGinty, author of Power Talk: Using Language to Build Authority and Influence, offers some surprising insights into the language of leadership (and its opposite). How do you keep the workplace tone happy and, thus, profitable? Gary Topchik, author of Managing Workplace Negativity, tells you what to watch out for and doles out dozens of practical tips for brightening up those cloudy-day colleagues. Finally, The Art of Focused Conversation offers some scripted conversations to help you get over the fear of talking at all once you realize how high the stakes are.

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