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Authors: Anonymous Author
Published by: Harvard Business Publishing
Published in: "Balanced Scorecard Report", 2001

Abstract

When St. Mary''s Hospital and Duluth Clinic merged in 1997, CEO Peter Person, M.D. recognized that, although financially healthy, the new entity would require a long-term strategic plan--one that would protect the organization from the industry''s exigencies. In this interview, Person describes how he discovered and championed the Balanced Scorecard and the benefits of applying the methodology in a healthcare setting.

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Abstract

When St. Mary''s Hospital and Duluth Clinic merged in 1997, CEO Peter Person, M.D. recognized that, although financially healthy, the new entity would require a long-term strategic plan--one that would protect the organization from the industry''s exigencies. In this interview, Person describes how he discovered and championed the Balanced Scorecard and the benefits of applying the methodology in a healthcare setting.

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