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Management article
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Reference no. B0109E
Authors: R Gold
Published by: Harvard Business Publishing
Published in: "Balanced Scorecard Report", 2001

Abstract

IT must become more strategy focused--on this point IT managers and their business unit customers agree. Yet as IT organizations struggle to maintain costs, it''s often difficult to remain focused on the task of creating value for the organization as well. The Balanced Scorecard can help, says Robert Gold, by creating a shared language between IT and its business unit customers and by helping to balance cost and quality with agility and innovation.

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Abstract

IT must become more strategy focused--on this point IT managers and their business unit customers agree. Yet as IT organizations struggle to maintain costs, it''s often difficult to remain focused on the task of creating value for the organization as well. The Balanced Scorecard can help, says Robert Gold, by creating a shared language between IT and its business unit customers and by helping to balance cost and quality with agility and innovation.

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