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Management article
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Reference no. B0111D
Authors: Janice Koch
Published by: Harvard Business Publishing
Published in: "Balanced Scorecard Report", 2001

Abstract

Alterra HealthCare Corp., the nation''s largest private-page assisted living provider, implemented a fast-track Balanced Scorecard program that began to achieve visible results in less than a year. This case study explains how Alterra used enterprise and HR scorecards to create strategic alignment in a company that that had seen rapid growth, but a lack of coherent strategy and profitability, as well as high turnover.

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Abstract

Alterra HealthCare Corp., the nation''s largest private-page assisted living provider, implemented a fast-track Balanced Scorecard program that began to achieve visible results in less than a year. This case study explains how Alterra used enterprise and HR scorecards to create strategic alignment in a company that that had seen rapid growth, but a lack of coherent strategy and profitability, as well as high turnover.

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