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Management article
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Reference no. U0109D
Published by: Harvard Business Publishing
Published in: "Harvard Management Update", 2001

Abstract

Maintaining a reciprocal flow of information between management and rank-and-file employees requires leaders who have mastered the art of asking questions. When questions are used thoughtfully, they can become the tools for discovery instead of domination and control and will help you uncover obstacles to change, inspire action, and allow you to become better connected to your entire organization.

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Abstract

Maintaining a reciprocal flow of information between management and rank-and-file employees requires leaders who have mastered the art of asking questions. When questions are used thoughtfully, they can become the tools for discovery instead of domination and control and will help you uncover obstacles to change, inspire action, and allow you to become better connected to your entire organization.

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