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Case
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Reference no. 9-800-384
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2000
Version: 30 August 2000
Length: 15 pages
Data source: Published sources
Topics: Economies of scale; Electronic commerce; Internet; Logistics; Quality control; Service management; Services
Share a link: https://casecent.re/p/42426
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Abstract

This collection of readings illustrates the importance of service and logistics in e-Commerce, focusing on e-Toys' disastrous 1999 holiday season. The teaching purpose is to discuss the role of service on logistics in e-Commerce and the effect the labor-intensity of these activities has on appropriate e-Commerce stock valuation.
Industry:
Toy industry
Other setting(s):
1999-2000
Teaching note
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Reference no. 5-800-414
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2000
Version: 19 June 2000
Length: 9 pages
View full details

About

Abstract

This collection of readings illustrates the importance of service and logistics in e-Commerce, focusing on e-Toys' disastrous 1999 holiday season. The teaching purpose is to discuss the role of service on logistics in e-Commerce and the effect the labor-intensity of these activities has on appropriate e-Commerce stock valuation.

Settings

Industry:
Toy industry
Other setting(s):
1999-2000

Related

Teaching note
-
Reference no. 5-800-414
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2000
Version: 19 June 2000
Length: 9 pages
View full details