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Case
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Reference no. 9-800-384
Authors: Roger Hallowell
Published by: Harvard Business Publishing
Originally published in: 2000
Version: 30 August 2000
Length: 15 pages
Data source: Published sources

Abstract

This collection of readings illustrates the importance of service and logistics in e-Commerce, focusing on e-Toys' disastrous 1999 holiday season. The teaching purpose is to discuss the role of service on logistics in e-Commerce and the effect the labor-intensity of these activities has on appropriate e-Commerce stock valuation.
Industry:
Other setting(s):
1999-2000

About

Abstract

This collection of readings illustrates the importance of service and logistics in e-Commerce, focusing on e-Toys' disastrous 1999 holiday season. The teaching purpose is to discuss the role of service on logistics in e-Commerce and the effect the labor-intensity of these activities has on appropriate e-Commerce stock valuation.

Settings

Industry:
Other setting(s):
1999-2000

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