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Case
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Reference no. 9-800-385
Authors: Roger Hallowell
Published by: Harvard Business Publishing
Published in: 2000
Length: 26 pages
Data source: Field research

Abstract

Four Seasons has a love/hate relationship with technology, including the best web site in the industry. This case examines how a leading service delivers high tech/high touch, including its progressive human resource strategy.
Location:
Size:
2,000 employees

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Abstract

Four Seasons has a love/hate relationship with technology, including the best web site in the industry. This case examines how a leading service delivers high tech/high touch, including its progressive human resource strategy.

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Location:
Size:
2,000 employees

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