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Prize winner
Case
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Reference no. 9-800-385
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 2000
Length: 26 pages
Data source: Field research
Topics: Internet; Human resource management (HRM); Technology; Service management
Share a link: https://casecent.re/p/42427
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Abstract

Four Seasons has a love/hate relationship with technology, including the best web site in the industry. This case examines how a leading service delivers high tech/high touch, including its progressive human resource strategy.
Location:
Canada
Size:
2,000 employees
Teaching note
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Reference no. 5-801-048
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2000
Version: 19 March 2002
Length: 13 pages
View full details

About

Abstract

Four Seasons has a love/hate relationship with technology, including the best web site in the industry. This case examines how a leading service delivers high tech/high touch, including its progressive human resource strategy.

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Location:
Canada
Size:
2,000 employees

Related

Teaching note
-
Reference no. 5-801-048
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2000
Version: 19 March 2002
Length: 13 pages
View full details
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