Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Management article
-
Reference no. B0001C
Published by: Harvard Business Publishing
Published in: "Balanced Scorecard Report", 2000

Abstract

What do we mean by value, and how do we measure it? Many tools are now available for measuring value in each of the four perspectives of a Balanced Scorecard. Among them: economic value added (EVA), customer value analysis, total quality management, and activity-based costing. In this article author Michael Contrada describes how a Balanced Scorecard can provide an organizing framework that helps companies maximize the benefits of these other tools.

About

Abstract

What do we mean by value, and how do we measure it? Many tools are now available for measuring value in each of the four perspectives of a Balanced Scorecard. Among them: economic value added (EVA), customer value analysis, total quality management, and activity-based costing. In this article author Michael Contrada describes how a Balanced Scorecard can provide an organizing framework that helps companies maximize the benefits of these other tools.

Related