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Management article
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Reference no. B0009E
Authors: Daniel Norton
Published by: Harvard Business Publishing
Published in: "Balanced Scorecard Report", 2000

Abstract

Some critics of the Balanced Scorecard have complained that it creates unnecessary complexity. But as the creators of the systems approach to management argued 30 years ago, most businesses are by definition complex systems that require a management approach that can handle complexity. Balanced Scorecard Collaborative co-founder David Norton revisits this management debate.

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Abstract

Some critics of the Balanced Scorecard have complained that it creates unnecessary complexity. But as the creators of the systems approach to management argued 30 years ago, most businesses are by definition complex systems that require a management approach that can handle complexity. Balanced Scorecard Collaborative co-founder David Norton revisits this management debate.

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