Abstract
Raising performance standards in the public sector with the Balanced Scorecard presents a unique set of challenges, which, if not addressed, are sure to trip up even the most well-meaning change effort. In this article, Balanced Scorecard Collaborative co-founder Robert Kaplan outlines some of the common barriers to successful scorecard implementation in the public sector.
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Abstract
Raising performance standards in the public sector with the Balanced Scorecard presents a unique set of challenges, which, if not addressed, are sure to trip up even the most well-meaning change effort. In this article, Balanced Scorecard Collaborative co-founder Robert Kaplan outlines some of the common barriers to successful scorecard implementation in the public sector.