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Management article
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Reference no. C0001B
Published by: Harvard Business Publishing
Published in: "Harvard Management Communication Letter", 2000

Abstract

Daniel Goleman''s latest book on emotional intelligence describes five crucial skills that make the difference between success and failure at the workplace: Self-awareness, self-regulation, motivation, empathy, and social skills. This article includes a sidebar with 14 tips for improving your own emotional intelligence as well as that of your employees and colleagues.

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Abstract

Daniel Goleman''s latest book on emotional intelligence describes five crucial skills that make the difference between success and failure at the workplace: Self-awareness, self-regulation, motivation, empathy, and social skills. This article includes a sidebar with 14 tips for improving your own emotional intelligence as well as that of your employees and colleagues.

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