Published by:
Harvard Business Publishing
Length: 3 pages
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Abstract
Every day, knowledge essential to your business walks out your door, and much of it never comes back. Employees leave, customers come and go-- and their knowledge leaves with them. This information drain costs you time, money, and customers. It''s not a new problem, but few companies have managed to create a knowledge management program that really works. Some keys to making such a program work: determine the program''s objective, choose a sustainable, effective process, find the right people, and invest in training them. This article includes the following sidebars: "Using Learning Histories" and "Measuring Results."
About
Abstract
Every day, knowledge essential to your business walks out your door, and much of it never comes back. Employees leave, customers come and go-- and their knowledge leaves with them. This information drain costs you time, money, and customers. It''s not a new problem, but few companies have managed to create a knowledge management program that really works. Some keys to making such a program work: determine the program''s objective, choose a sustainable, effective process, find the right people, and invest in training them. This article includes the following sidebars: "Using Learning Histories" and "Measuring Results."