Published by:
Harvard Business Publishing
Length: 1 pages
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Abstract
Customers today expect nothing short of superior service and products tailored to their specific needs. Meanwhile, managers in many industries feel constrained by the rigid supply chain, which allows only incremental improvements. One proposed solution is the value net, a digital network of partnerships that is the key to providing better service and reducing costs. David Bovet and Joseph Martha are vice presidents of Mercer Management Consulting and the authors of Value Nets: Breaking the Supply Chain to Unlock Hidden Profits.
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Abstract
Customers today expect nothing short of superior service and products tailored to their specific needs. Meanwhile, managers in many industries feel constrained by the rigid supply chain, which allows only incremental improvements. One proposed solution is the value net, a digital network of partnerships that is the key to providing better service and reducing costs. David Bovet and Joseph Martha are vice presidents of Mercer Management Consulting and the authors of Value Nets: Breaking the Supply Chain to Unlock Hidden Profits.