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Management article
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Reference no. U0007A
Published by: Harvard Business Publishing
Published in: "Harvard Management Update", 2000

Abstract

According to some estimates, people learn 70% of what they know about their jobs informally, through processes not sponsored by the company. Managers who recognize the competitive advantage of organizational knowledge want to capture this learning. A first step: foster communities of practice. A second step: capture what is discussed and shared within these learning ecologies. Includes a list of additional resources and the sidebars, "Guide, Don''t Micromanage" and "Training: Only the Beginning of Learning."

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Abstract

According to some estimates, people learn 70% of what they know about their jobs informally, through processes not sponsored by the company. Managers who recognize the competitive advantage of organizational knowledge want to capture this learning. A first step: foster communities of practice. A second step: capture what is discussed and shared within these learning ecologies. Includes a list of additional resources and the sidebars, "Guide, Don''t Micromanage" and "Training: Only the Beginning of Learning."

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