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Management article
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Reference no. U0012B
Published by: Harvard Business Publishing
Published in: "Harvard Management Update", 2000
Length: 2 pages

Abstract

What''s the best way to manage negative attitudes in the workplace? It''s an exasperating but common question for managers, who oftentimes feel powerless to change troublesome personalities. The key, however, is to focus on specific behaviors, determine their causes, and either capitalize on the friction or cope with it. Includes the sidebar, "You Don''t Have to Handle the Negativity Alone" and a list of additional resources.

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Abstract

What''s the best way to manage negative attitudes in the workplace? It''s an exasperating but common question for managers, who oftentimes feel powerless to change troublesome personalities. The key, however, is to focus on specific behaviors, determine their causes, and either capitalize on the friction or cope with it. Includes the sidebar, "You Don''t Have to Handle the Negativity Alone" and a list of additional resources.

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