Published by:
Harvard Business Publishing
Length: 2 pages
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Abstract
Most businesses would be nothing without their front-line workers: store clerks, warehouse workers, housekeepers, and telephone reps are the people who do companies'' everyday work. They rarely get much training and don''t make a lot of money. Yet they''re often the people who determine whether a customer goes away satisfied or annoyed. Boosting the performance of front-line workers normally requires expensive training or increased benefits and compensation. But if you aren''t in a position to implement such programs, this article offers five simple tips that can really make a difference to your employees.
About
Abstract
Most businesses would be nothing without their front-line workers: store clerks, warehouse workers, housekeepers, and telephone reps are the people who do companies'' everyday work. They rarely get much training and don''t make a lot of money. Yet they''re often the people who determine whether a customer goes away satisfied or annoyed. Boosting the performance of front-line workers normally requires expensive training or increased benefits and compensation. But if you aren''t in a position to implement such programs, this article offers five simple tips that can really make a difference to your employees.