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Compact case
Supplement
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Reference no. 9-899-123
Subject category: Case Method and Specialist Management Disciplines
Authors: Leonard Schlesinger (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1999
Length: 3 pages
Data source: Field research
Topics: Customer service; Growth management; Marketing strategy; Service management; Social enterprise; Strategic planning
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Abstract

Supplements the (A) case.
Teaching note
-
Reference no. 5-692-092
Subject category: Case Method and Specialist Management Disciplines
Authors: Leonard Schlesinger (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1992
Length: 9 pages
View full details
Case
-
Reference no. 9-691-102
Subject category: Case Method and Specialist Management Disciplines
Authors: James Mellado (Harvard Business School); Leonard Schlesinger (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1991
Version: 23 February 1999
Length: 31 pages
Data source: Field research
Topics: Customer service; Growth management; Marketing strategy; Service management; Social enterprise; Strategic planning
View full details
Supplement
-
Reference no. 9-899-124
Subject category: Case Method and Specialist Management Disciplines
Authors: Leonard Schlesinger (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1999
Version: 15 April 1999
Length: 11 pages
Data source: Field research
Topics: Customer service; Growth management; Marketing strategy; Service management; Social enterprise; Strategic planning
View full details

About

Abstract

Supplements the (A) case.

Related

Teaching note
-
Reference no. 5-692-092
Subject category: Case Method and Specialist Management Disciplines
Authors: Leonard Schlesinger (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1992
Length: 9 pages
View full details
Case
-
Reference no. 9-691-102
Subject category: Case Method and Specialist Management Disciplines
Authors: James Mellado (Harvard Business School); Leonard Schlesinger (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1991
Version: 23 February 1999
Length: 31 pages
Data source: Field research
Topics: Customer service; Growth management; Marketing strategy; Service management; Social enterprise; Strategic planning
View full details
Supplement
-
Reference no. 9-899-124
Subject category: Case Method and Specialist Management Disciplines
Authors: Leonard Schlesinger (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1999
Version: 15 April 1999
Length: 11 pages
Data source: Field research
Topics: Customer service; Growth management; Marketing strategy; Service management; Social enterprise; Strategic planning
View full details