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Published by: Harvard Business Publishing
Published in: "Harvard Management Communication Letter", 1999

Abstract

With all the communications options that are available to us today, it''s sometimes hard to choose the appropriate medium for delivering important, difficult, or sensitive messages. HMCL surveyed business communications experts and developed a set of guidelines for delivering difficult messages, whether in person, by written letter, or via telephone, e-mail, or fax.

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Abstract

With all the communications options that are available to us today, it''s sometimes hard to choose the appropriate medium for delivering important, difficult, or sensitive messages. HMCL surveyed business communications experts and developed a set of guidelines for delivering difficult messages, whether in person, by written letter, or via telephone, e-mail, or fax.

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