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Published by: Harvard Business Publishing
Published in: "Harvard Management Update", 1999

Abstract

Knowledge management is the process of figuring out what information a company has and making that information easily available to others within the company. But without a formal knowledge management process, there isn''t an easy way to find out who has worked on what, and the results are a matter of luck. The knowledge that has accumulated in the company may never be discovered or passed along. Formal knowledge management practices include creating repositories of information about best practices, establishing networks between customer service employees and those who create products, and creating formal procedures to ensure lessons learned during the course of a project are passed along to others. It''s more than dumping information in a database, though. Knowledge sharing is not something that occurs naturally--it must be managed, encouraged, and rewarded. HMU offers tips on deciding whether a formal knowledge management program is right for your company or division and advice on implementing such a program. Includes an annotated "If you want to learn more" section.

About

Abstract

Knowledge management is the process of figuring out what information a company has and making that information easily available to others within the company. But without a formal knowledge management process, there isn''t an easy way to find out who has worked on what, and the results are a matter of luck. The knowledge that has accumulated in the company may never be discovered or passed along. Formal knowledge management practices include creating repositories of information about best practices, establishing networks between customer service employees and those who create products, and creating formal procedures to ensure lessons learned during the course of a project are passed along to others. It''s more than dumping information in a database, though. Knowledge sharing is not something that occurs naturally--it must be managed, encouraged, and rewarded. HMU offers tips on deciding whether a formal knowledge management program is right for your company or division and advice on implementing such a program. Includes an annotated "If you want to learn more" section.

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