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Compact case
Supplement
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Reference no. 9-397-106
Subject category: Strategy and General Management
Authors: Ashish Nanda (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1997
Version: 18 October 2005
Length: 1 pages
Data source: Field research
Topics: Customer relationship management; Marketing strategy
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Abstract

Supplements the (A) case. In the weeks following the employee defections, Al Schuman toured Ecolab's offices extensively. The case excerpts from one of the speeches he made during his tour.
Teaching note
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Reference no. 5-397-103
Subject category: Strategy and General Management
Authors: Ashish Nanda (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1997
Version: 5 June 1998
Length: 15 pages
Data source: Field research
View full details
Case
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Reference no. 9-396-371
Subject category: Strategy and General Management
Authors: Ashish Nanda (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1996
Version: 9 November 2018
Revision date: 19-Dec-2018
Length: 8 pages
Data source: Field research
Topics: Customer relationship management; Marketing strategy; Risk management; Risk mitigation; Employee retention
View full details

About

Abstract

Supplements the (A) case. In the weeks following the employee defections, Al Schuman toured Ecolab's offices extensively. The case excerpts from one of the speeches he made during his tour.

Related

Teaching note
-
Reference no. 5-397-103
Subject category: Strategy and General Management
Authors: Ashish Nanda (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1997
Version: 5 June 1998
Length: 15 pages
Data source: Field research
View full details
Case
-
Reference no. 9-396-371
Subject category: Strategy and General Management
Authors: Ashish Nanda (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1996
Version: 9 November 2018
Revision date: 19-Dec-2018
Length: 8 pages
Data source: Field research
Topics: Customer relationship management; Marketing strategy; Risk management; Risk mitigation; Employee retention
View full details