Connecticut Spring and Stamping Corp (C)

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Supplement

Reference no. 9-698-039

Subject category: Production and Operations Management

Authors: Harry Bowen; Steven J Spear

Published by: Harvard Business Publishing

Originally published in: 1998

Version: 23 January 1998

Length: 8 pages

Data source: Field research

Topics: Operations management; Manufacturing; Total quality; Customer relationship management; Small & medium-sized enterprises; Improving performance; Organizational change; Employee training; Quality control

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Abstract

Andy Youmans, executive vice president of CSSC, joins a group of US executives on a tour of Japanese factories that practice the TPS. Three of the factories produce products similar to CSSC's, and even though they use similar equipment, they are significantly more productive. Once he returns to the United States, Youmans needs a plan to dramatically change his company, knowing that the three Japanese firms have significantly better performance (more than four times the revenues per employee). How can he replicate the Japanese companies' capabilities?

Location:

Connecticut

Industry:

Primary metals

Size:

Small, employees 350, USD30 million revenues

Other setting(s):

1995