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Management article
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Reference no. U9803D
Published by: Harvard Business Publishing
Published in: "Harvard Management Update", 1998

Abstract

How can a manager effectively oversee the actions of an employee he or she rarely sees? That challenge is being confronted more frequently as the number of virtual employees continues to rise. Success will depend on having the right systems in place, both for scaling technology obstacles and for maintaining contact with off-site workers. It''s also important to refocus on the performance of the worker, not simply the hours spent working.

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Abstract

How can a manager effectively oversee the actions of an employee he or she rarely sees? That challenge is being confronted more frequently as the number of virtual employees continues to rise. Success will depend on having the right systems in place, both for scaling technology obstacles and for maintaining contact with off-site workers. It''s also important to refocus on the performance of the worker, not simply the hours spent working.

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