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Prize winner
Case
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Reference no. 9-398-008
Subject category: Knowledge, Information and Communication Systems Management
Authors: F Warren McFarlan (Harvard Business School); Melissa Dailey (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1997
Version: 7 June 1999
Length: 20 pages
Data source: Field research
Topics: Information systems; Information technology; Project management; Trusts; Computer systems
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Abstract

A major trust company attempts to implement a major software system while simultaneously reengineering business processes. Providian Trust, a previously non-IT intensive organization, has to completely reposition its management of technology to deal with IT's new strategic role in the company. The case illustrates how the appropriate use of IT framework can illuminate risk and suggests appropriate courses of action.
Location:
United States
Size:
USD470 million revenues, 4,000 employees
Other setting(s):
1995-1996
Teaching note
-
Reference no. 5-399-047
Subject category: Knowledge, Information and Communication Systems Management
Authors: F Warren McFarlan (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1999
Version: 24 September 2001
Length: 7 pages
View full details
Case
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Reference no. 9-309-S39
Spanish language
Subject category: Knowledge, Information and Communication Systems Management
Authors: F Warren McFarlan (Harvard Business School); Melissa Dailey (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2009
Version: 7 June 1999
Revision date: 11-Apr-2019
Length: 21 pages
Data source: Field research
Topics: Trusts; Project management; Information systems; Information technology; Computer systems; Change management; Organizational change; Business processes
View full details
Compact case
Supplement
-
Reference no. 9-398-035
Subject category: Knowledge, Information and Communication Systems Management
Authors: Melissa Dailey (Harvard Business School); F Warren McFarlan (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1997
Version: 24 May 1999
Length: 4 pages
Data source: Field research
Topics: Computer systems; Information systems; Information technology; Project management; Trusts
View full details

About

Abstract

A major trust company attempts to implement a major software system while simultaneously reengineering business processes. Providian Trust, a previously non-IT intensive organization, has to completely reposition its management of technology to deal with IT's new strategic role in the company. The case illustrates how the appropriate use of IT framework can illuminate risk and suggests appropriate courses of action.

Settings

Location:
United States
Size:
USD470 million revenues, 4,000 employees
Other setting(s):
1995-1996

Related

Teaching note
-
Reference no. 5-399-047
Subject category: Knowledge, Information and Communication Systems Management
Authors: F Warren McFarlan (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1999
Version: 24 September 2001
Length: 7 pages
View full details
Case
-
Reference no. 9-309-S39
Spanish language
Subject category: Knowledge, Information and Communication Systems Management
Authors: F Warren McFarlan (Harvard Business School); Melissa Dailey (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2009
Version: 7 June 1999
Revision date: 11-Apr-2019
Length: 21 pages
Data source: Field research
Topics: Trusts; Project management; Information systems; Information technology; Computer systems; Change management; Organizational change; Business processes
View full details
Compact case
Supplement
-
Reference no. 9-398-035
Subject category: Knowledge, Information and Communication Systems Management
Authors: Melissa Dailey (Harvard Business School); F Warren McFarlan (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1997
Version: 24 May 1999
Length: 4 pages
Data source: Field research
Topics: Computer systems; Information systems; Information technology; Project management; Trusts
View full details
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