The Chattanooga Ice Cream Division

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Case

Reference no. 9-498-001

Subject category: Human Resource Management / Organisational Behaviour

Authors: Carl S. Sloane (Harvard Business School)

Published by: Harvard Business Publishing

Originally published in: 1997

Version: 3 October 2003

Length: 11 pages

Data source: Generalised experience

Topics: Conflict; Cross functional management; Decision making; Family-owned businesses; Group dynamics; Interdepartmental relations; Management communication; Management styles; Teams

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Abstract

Senior functional officers (marketing, manufacturing, research & development, control, and human resources) clash over alternative ideas for turning around a business in decline. The general manager is faced not only with choosing between competing ideas, but also managing conflict and determining whether his consensus-oriented style is appropriate to the needs of the situation.

Location:

United States

Industry:

Food

Size:

USD150 million revenues, 750 employees

Other setting(s):

1996