Massachusetts General Hospital: CABG Surgery (B)

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Supplement

Reference no. 9-697-021

Subject category: Production and Operations Management

Authors: Steven C Wheelwright (Harvard Business School); M Eastley (Harvard Business School)

Published by: Harvard Business Publishing

Originally published in: 1997

Version: 20 June 1997

Length: 20 pages

Data source: Field research

Topics: Health care policy; Process analysis; Service management; Business process reengineering; Employee retention; Operations management; Improving performance

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Abstract

Once the CABG care path is implemented and other care paths begun, hospital staff and administration examine the resulting data. Further methods of improving care and reducing cost are presented for analysis.

Location:

Massachusetts

Industry:

Health care services

Size:

USD750 million revenues; 10,000 employees

Other setting(s):

1996